Client: "I am pressing the ? button but all I am getting is a little hat."
Me: *thinking she must have said SLASH not hat* "You have to press the shift key first."
Client: "Well I am pressing the shift key, hmmm this has happened to me before I can't remember how to fix it"
Me: "You are holding the shift down key while pressing the ? button?"
Client: "Yes... hmmmmm the ? is under the 6 key right?"
Me: "No... it is just to the left of the shift key"
There isn't even a picture of a ? on the 6 key, I don't understand why anyone would think it was the ? button! I'm just amused that it has happened to her before and she could not remember what she did wrong last time.